Refund policy
Return Policy
We allow returns and exchanges under specific conditions outlined below:
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If the Product Has Not Been Received:
- Customers may request a refund for the product only, excluding shipping, taxes, and customs fees (if applicable). Refunds will be processed within 15 business days of approval and returned via the original payment method.
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If the Product is Defective or Has a Manufacturing Fault:
- Customers can request an exchange within 7 days of receiving the product. Upon verification of the defect, we will issue a replacement.
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Non-Returnable Conditions:
- Expired Return/Exchange Window: Requests made after the specified time frame will not be accepted.
- Used or Damaged Products: Products that have been used, damaged, or are not in their original condition will not be eligible for return or exchange. This includes any product that has had the security seal removed or has been tampered with.
- Missing Packaging or Accessories: Items returned without their original packaging, price tags, labels, or accessories are ineligible for return.
- Tampered Products: Items with altered or removed serial numbers will not be accepted.
For any exchanges, the customer is responsible for covering all shipping costs. Additionally, shipping costs will be deducted from any refunds.
Final Sale Items: Bundled products and items marked as "Final Sale" are not eligible for returns,, or refunds under any circumstances.
Customs Duties
The prices listed on the Nasmati website do not include customs fees unless otherwise stated. Depending on the customer’s location, these additional charges may apply and will be added to the final price at checkout. Any customs duties required by the country of delivery are the responsibility of the customer.
For any inquiries regarding our warranty or return policy, please contact our customer support team. We're committed to ensuring your satisfaction with every purchase.