At Nasmati Care, we stand behind the quality of our products and guarantee that all items purchased from our website are free from manufacturer defects. Our commitment is to provide you with premium hairstyling tools that meet your expectations. Below, you will find our comprehensive warranty and return policy to ensure a smooth experience.
Warranty Policy
All Nasmati Care tools purchased through our official website are covered against manufacturer defects for one year from the date of purchase. To process any warranty claims, please provide the following:
- Proof of Purchase: Original proof of purchase or itemized documentation.
- Video Demonstration: A clear video showing the defect or malfunction.
Upon receiving your video, a certified Nasmati Care technician will assess whether the issue qualifies for warranty coverage. If approved, we will ship you a replacement product at no extra cost, and you may dispose of the defective item.
Warranty coverage applies exclusively to manufacturer defects and does not cover:
- Damage due to misuse, mishandling, or failure to follow the instructions provided.
- Damage caused by improper voltage supply, dropping the device, or tampering (including any repair attempts).
Storage Instructions
Please ensure the product is stored properly. If not used for more than 3 months, kindly recharge it before usage. To maintain optimal condition, store the device in a location away from the ground, walls, or ceiling.
Power Supply Check
Before using the device, verify the power supply. The product is designed for a DC 5V and 2A input.
Do not operate the product if the voltage exceeds this range.
Do not charge more than 4 hours and do not charge overnight.
Do not use it while it's charged.
Product Guarantee
In the event of any abnormal functioning, the product may be returned or exchanged through the original purchasing platform, provided you have the warranty card or purchase invoice. This must be done within 7 days from the purchase date.
What is not covered by our Warranty